Returns and Refunds

We want you to feel completely confident with your purchase from Edward & Eliza. If something isn’t quite right, we’re here to help.

30-DAY CHANGE-OF-MIND RETURNS

You have 30 days from the date your order is delivered to request a return.

For a change-of-mind return, your item must be unworn, unused, and in its original condition and packaging. Items showing signs of wear, damage, or alteration may not be accepted.

HOW TO START A RETURN

To request a return, simply contact us at edwardelizajewellery@outlook.com with your order number and the reason for your return.

We’ll provide you with the return instructions and guide you through the process.

Please do not send an item back before contacting us first.

REFUNDS

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow a few business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless your order arrived damaged, incorrect, or an error was made on our side.

EXCHANGES

If you would prefer a different piece, size, or style, please contact us and we’ll do our best to help.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at edwardelizajewellery@outlook.com.

Include your order number and clear photographs of the item and packaging so we can help resolve the issue quickly.

FINAL SALE ITEMS

Items clearly marked as Final Sale are excluded from change-of-mind returns. This does not affect your rights under the Australian Consumer Law.

If you have any questions regarding a return, please contact us at edwardelizajewellery@outlook.com.

Edward & Eliza

AUSTRALIAN CONSUMER RIGHTS

Nothing in this policy limits rights under the Australian Consumer Law. The 30-day period, unused-condition requirement, original-packaging requirement and final-sale exclusions apply to change-of-mind returns only. Where consumer guarantees apply, you may be entitled to a repair, replacement or refund. Any refund and delivery-cost entitlement required by law takes priority over this policy.

Our A$0 jewellery offer

For change-of-mind returns, original shipping charges are not refundable. Where the jewellery item price was A$0, there is no item-price amount to refund. This does not limit any refund or delivery-cost entitlement that applies to damaged or incorrect items or under Australian Consumer Law.