Frequently Asked Questions

How quickly will my order be shipped?

Jewellery in this offer is A$0. Shipping is A$44.99 for 1–2 pieces, A$62.99 for 3 pieces and A$75.99 for 4 pieces. Higher quantities have higher shipping charges. Optional Shipping Insurance is extra. Check the final total before paying.

For a current processing and delivery estimate, contact edwardelizajewellery@outlook.com before ordering. We will send tracking information once your order is dispatched.

Can I return my jewellery?

Our A$0 jewellery offer

For change-of-mind returns, original shipping charges are not refundable. Where the jewellery item price was A$0, there is no item-price amount to refund. This does not limit any refund or delivery-cost entitlement that applies to damaged or incorrect items or under Australian Consumer Law.

How do I start a return?

Simply contact us at edwardelizajewellery@outlook.com with your order number. We’ll provide the return instructions and guide you through the process.

What if my jewellery arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the item and packaging. We’ll work with you to resolve the issue.

What if an item arrives damaged or develops a fault?

Contact us with your order number and details of the issue. See our Returns and Refunds Policy for the applicable remedies and consumer rights.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Because we process orders quickly, we cannot guarantee changes or cancellations once your order has already been prepared or shipped.

How can I contact you?

You can reach us at edwardelizajewellery@outlook.com. We’re always happy to help with questions about your order, our jewellery, sizing, or anything else you need.

Edward & Eliza